IMPORTANT: Included below is a list of answers to commonly asked questions. We strongly encourage all patients to read this in its entirety. For questions not answered below, you may call or e-mail us at any time.
Replacement Supplies and Machine Warranty Information
- All provided equipment is billed to your insurance company and is subject to all applicable deductible and co-insurances.
- Most disposable supplies may be replaced every 3 months. You may contact Quality DME, Inc to enroll in e-mail reminders which will remind you to order supplies every 3 months.
- Most masks have a 90-day manufacturer warranty for defects. Refer to your mask user manual/instructions for details on manufacturer warranty.
- Mask Guarantee: Many manufacturers guarantee their masks for 30 days for patient comfort, compliance, and satisfaction. Please note the following regarding mask guarantees:
- Must be processed within 30 days of receipt of original mask
- Original mask must be returned to Quality DME, inc
- Patient is responsible for shipping costs incurred
- Not available for special order masks
- Not all manufacturers offer mask guarantees
- Machines have a two-year warranty. Equipment malfunction after two-year warranty can be repaired by the manufacturer.
- Insurance companies will replace the machine after 3-5 years depending on your individual policy.
- For adjustments in levels of pressure we must receive an order from your physician. We cannot make pressure adjustments without a prescription.
Using your CPAP/BIPAP
- Your machine should be on a flat surface at or below head level
- Always plug the machine directly into the wall- do not use an extension cord
- Fill your humidifier chamber with distilled water; this will help keep the chamber clean
- Attach the tubing to the machine and the other end to your mask
- Apply the mask to your face as instructed by your set up technician
- Refer to your user manual for specific instructions on adjusting the mask headgear
- Tip: For best results, adjust the mask with the machine powered on and pressure flowing
- Power on the machine as instructed by your set up technician
- Use the ramp feature to help adjust to you prescribed pressure setting
- Refer to your user manual for further instructions regarding your machine
- PAP therapy takes time to get used to. In the first few days you will likely experience some difficulty with sleep onset and may wake after just a couple of hours
- The key to effective therapy is consistency-make sure you attempt to sleep with you CPAP/BiPAP every single day
- It takes most patients 3-4 weeks to adjust to therapy, so stay with it!
Maintaining Your Equipment
All items below can be washed with light liquid soap; i.e.- Dove, Ivory, baby soap, et cetera (something gentle; avoid dish washing soaps.) Do not use alcohol based wipes
- Wash mask weekly with light soap and water. Disassemble your mask to clean and dry it thoroughly. Wipe down with a damp washcloth on a daily basis.
- Wash tubing weekly with light soap and water. Rinse tubing thoroughly and hang to dry.
- Wash humidifier chamber weekly with soap and water. Empty leftover water daily. Check your user manual to see if your chamber can be cleaned in the dishwasher.
- Rinse permanent filter weekly with water. Permanent filters are gray or black. Disposable filters, usually white, are replaced every 4-12 weeks. Refer to your user manual for details.
TIP: For more effective cleaning, create a solution of 3 parts water to 1 part white vinegar. Let the mask, cushion, tubing, and chamber soak in the mixture for 30 minutes; rinse and dry well.
Here are some helpful tips about CPAP therapy:
- For more effective cleaning, create a solution of three parts water to one part white vinegar. Let the mask, cushion, tubing, and chamber soak in the mixture for 30 minutes; rinse and dry well.
- It may take 2-3 weeks to adjust to therapy. Use the machine every night to increase effectiveness.
- CPAP/BIPAP masks should be loose fitting and comfortable. Adjust the mask while in the sleeping position with pressure flowing to maximize fit and comfort.
- The pressure setting on your device is prescribed by your physician and can only be adjusted with a new order. Consult with him/her regarding problems with the pressure setting.
- If you are traveling, pack your machine and bring it with you. You may carry it on an airplane with you at no additional charge because it is a medical device. Make sure to empty the water chamber when you pack up the device.
- Machines work on 110v and 220v. If you travel overseas, you will only need a plug adapter.
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