IMPORTANT: Included below is a list of answers to commonly asked questions. We strongly encourage all patients to read this in its entirety. For questions not answered below you may call or e-mail us at any time.

Common Problems

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Replacement Supplies and Machine Warranty Information

  • All provided equipment is billed to your insurance company and is subject to all applicable deductible and co-insurances.
  • Most disposable supplies may be replaced every 3 months. You may contact Quality DME, Inc to enroll in e-mail reminders which will remind you to order supplies every 3 months.
  • Most masks have a 90-day manufacturer warranty for defects. Refer to your mask user manual/instructions for details on manufacturer warranty.
  • Mask Guarantee: Many manufacturers guarantee their masks for 30 days for patient comfort, compliance, and satisfaction. Please note the following regarding mask guarantees:
    • Must be processed within 30 days of receipt of original mask
    • Original mask must be returned to Quality DME, inc
    • Patient is responsible for shipping costs incurred
    • Not available for special order masks
    • Not all manufacturers offer mask guarantees
  • Machines have a two-year warranty. Equipment malfunction after two-year warranty can be repaired by the manufacturer.
  • Insurance companies will replace the machine after 3-5 years depending on your individual policy.
  • For adjustments in levels of pressure we must receive an order from your physician. We cannot make pressure adjustments without a prescription.


Using your CPAP/BIPAP

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Maintaining Your Equipment

All items below can be washed with light liquid soap; i.e.- Dove, Ivory, baby soap, et cetera (something gentle; avoid dish washing soaps.) Do not use alcohol based wipes

  • Wash mask weekly with light soap and water. Disassemble your mask to clean and dry it thoroughly. Wipe down with a damp washcloth on a daily basis.
  • Wash tubing weekly with light soap and water. Rinse tubing thoroughly and hang to dry.
  • Wash humidifier chamber weekly with soap and water. Empty leftover water daily. Check your user manual to see if your chamber can be cleaned in the dishwasher.
  • Rinse permanent filter weekly with water. Permanent filters are gray or black. Disposable filters, usually white, are replaced every 4-12 weeks. Refer to your user manual for details.

TIP: For more effective cleaning, create a solution of 3 parts water to 1 part white vinegar. Let the mask, cushion, tubing, and chamber soak in the mixture for 30 minutes; rinse and dry well.

What Else?

Here are some helpful tips about CPAP therapy:

  •  For more effective cleaning, create a solution of three parts water to one part white vinegar. Let the mask, cushion, tubing, and chamber soak in the mixture for 30 minutes; rinse and dry well.
  • It may take 2-3 weeks to adjust to therapy. Use the machine every night to increase effectiveness.
  • CPAP/BIPAP masks should be loose fitting and comfortable. Adjust the mask while in the sleeping position with pressure flowing to maximize fit and comfort.
  • The pressure setting on your device is prescribed by your physician and can only be adjusted with a new order. Consult with him/her regarding problems with the pressure setting.
  • If you are traveling, pack your machine and bring it with you. You may carry it on an airplane with you at no additional charge because it is a medical device. Make sure to empty the water chamber when you pack up the device.
  • Machines work on 110v and 220v. If you travel overseas, you will only need a plug adapter.


Still need help?

Tell us what you need. We will get back to you as soon as we can.